We just launched this new area of our help and support system to allow anyone to get peer to peer help with any aspect of selling digital goods.
Please do not ask any account specific questions here. Use the submit new ticket option for help with your account.

Simply go to the http://help.payloadz.com/forums/20700866-questions-and-answers page and click on the "Add Article" link to login and make a post.

You can also submit a support  ticket to have our dedicated support team help you at: http://help.payloadz.com/anonymous_requests/new